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Supporting managers: Why you can’t afford to overlook their influence

Last updated September 2024

Great managers are worth their weight in gold.

You might think that’s an obvious thing to say – but when it comes to how much influence and impact managers have in the workplace, it can be quite mind-blowing.

For instance, did you know for most people a manager has more impact on their mental health than their doctor does?

Hard to believe, isn’t it?

Imagine what that does to a team if a manager is stressed, unengaged, burnt out – or worse, has toxic characteristics.

That is exactly why you can’t afford to overlook the needs of your managers and why they need your unending support from day one.

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Statistics about managers that will blow your mind

 

  • In the UK the annual cost of poor management for employers is £84 billion.
  • Data from the UKG Workforce Institute found that for 69% of employees, their manager has a greater impact on their mental health than their therapist or doctor – and it’s equal to the impact of their partner.
  • 70% of the variance in team engagement is determined solely by the manager. In the words of Gallup themselves, this is their most profound finding ever.
  • YouGov found that 82% of managers in the UK have not had any proper training. These unsupported and under-trained managers known as ‘accidental managers’ contribute to almost 1 in 3 employees leaving their jobs.

quotation mark The single biggest decision you make in your job - bigger than all the rest - is who you name manager. When you name the wrong person manager, nothing fixes that bad decision. Not compensation, not benefits - nothing. quotation mark

Jim Clifton, Chairman and CEO of Gallup.

Why managers are so important to your workplace

Managers are the lifeblood of your workplace – they shape culture, juggle critical responsibilities, and directly influence the success of your business with every decision they make.

 

Managers influence culture – a lot!

Whether you like it or not, managers set the tone for the workplace – if they’re positive and engaged, their teams tend to follow suit. They shape everything from communication style to team morale, making them the heartbeat of your company culture. In case you missed the statistic earlier – Gallup research shows that managers account for up to 70% of the variance in team engagement!

 

Managers have their fingers on the pulse

From leading team projects, to resolving conflicts and setting benchmarks with senior leaders, managers have a lot on their plates.

But that also means their influence extends to multiple areas of the business, making them super important when it comes to buy-in, decision-making, and ensuring everything runs smoothly day-to-day.

 

Managers impact the business bottom-line

When managers are empowered to lead well, their teams are happier – and this drives business results.

Effective managers bring out the best in their teams by creating clear goals, offering support, and addressing challenges head-on. This translates into increased productivity, innovation, and efficiency.

quotation mark People leave managers, not companies. quotation mark

Marcus Buckingham, Author and Consultant.

The added challenges and pressures managers face

Managers often face a tough balancing act as they juggle multiple roles, handle emotional strain, and often lack the support or training needed to succeed in their demanding positions.

 

Balancing many hats

Managers wear a lot of hats—they’re expected to lead, mentor, hit team targets, and still deal with daily admin tasks. It’s a constant juggling act, and when expectations aren’t managed, it can lead to burnout.

 

Emotional and mental strain

Managers often take on the emotional burden of their team’s challenges, from handling conflicts to supporting personal struggles – as well as dealing with their own challenges. Over time, this emotional labour can weigh heavily on their mental health.

 

Limited support and development opportunities

Supporting manager development should be a priority, not an afterthought.

But unfortunately, despite the pressure they face, many managers are thrown into the role without enough training or support. In too many workplaces, they’re simply expected to figure things out as they go and this isn’t good for anyone.

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Why employee surveys are essential for supporting managers

Employee surveys give managers direct insight into what their teams are really thinking and feeling – especially the things that might not come up in everyday conversations.

Survey data gives managers a guide to improving team engagement and wellbeing, and because they usually hold an element of authority in the workplace, they can act and make change quickly!

 

Asking the right questions

To truly help managers, surveys need to ask the right questions.

Focus on areas like communication, workload, and leadership effectiveness to pinpoint what managers need to improve or where they’re excelling. Keep it simple and relevant, so responses are useful and actionable.

 

Using survey data for change

The real value of surveys comes from turning the data into action.

Once managers see the feedback, they can use it to make informed changes, whether that’s addressing team concerns or reinforcing what’s working.

 

Ask managers what they need, too.

On a final note, don’t forget to ask your managers what they need!

Simply reaching out asking is such an underrated way of helping the people in your organisation – and you’ll be surprised by how much they appreciate it!

Managers know best what is best for their team, what resources they need, what’s working and what isn’t. So give them the opportunity to give feedback and everyone will benefit.

Regular check-ins, or anonymous surveys can help identify their specific needs.

 

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jade madeley
Jade Madeley

Starting out her early career as a journalist, Jade Madeley is an accomplished content writer with 8+ years’ experience across business, personal finance, SaaS, human resources and employee engagement. Working with Stribe, she crafts insightful content that brings complex HR topics to life and drives meaningful action.

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